Refund policy

Thank you for shopping with us at Ngiri Giri. We appreciate your business and want to ensure your satisfaction with every purchase. Please take a moment to review our Refund and Exchange Policy.

Returns:
Returns are accepted within 14 days from the date of purchase.
To be eligible for a return, the item must be unused and in the same condition as received.
Returned items must not show any signs of damage.

Exchanges:
We do not offer exchanges at this time.

Return Shipping:
Customers are responsible for the cost of return shipping.

Restocking Fee:
We do not charge any restocking fees.

Final Sale Items:
Please note that items marked as "Final Sale" are not eligible for return.

How to Initiate a Return:
Please contact our customer service team at info@ngirigiri.com within 14 days of receiving your order to request a return.
Provide your order number and details about the item you wish to return.

Our customer service team will guide you through the return process, including shipping instructions.

Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Contact Us:
If you have any questions or concerns regarding our Refund and Exchange Policy, please contact our customer service team at info@ngirigiri.com.

We appreciate your understanding and cooperation in adhering to our policy.

Thank you